RESPONSIBILITIES:

- Develop and maintain trusted, long-term relationships with current and prospective customers.

- Research the latest developments in the business industry and identify new opportunities to expand the business.

- Collaborate with Engineering, Support, and Management teams to drive innovation and improvements, optimizing the customer experience.

- Work closely with the production and shipment departments to provide customers with projected due dates, troubleshoot delivery and other issues, and assist with quoting as requested.

- Possess a strong understanding of company products and services, as well as the company's market position and competition, in order to maintain competitiveness.

- Assist with trade show displays and exhibitions, and follow up after campaigns.

- Drive overall account health, including origination performance, cost optimization, product adoption, usage velocity, account renewals and growth, and customer satisfaction.

- Be responsible for meeting and exceeding sales and revenue targets.

- Perform other duties as assigned.

REQUIREMENTS:

- Bachelor's degree in Business, Marketing, or a related field, or equivalent relevant work experience.

- A technical background is a plus.

- Proficiency in Microsoft Word, Excel, and PowerPoint.

- Ability to excel in a fast-paced environment.

- Willingness to travel up to 30% of the time.

Contaots: Berry Chiu

Mailbox: berry.chiu@shpcb.com